Bilingual Customer Service Loyalty Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Loyalty Specialist based in the United States.

In this role, you will serve as a key point of contact for clients who are considering discontinuing their services, playing a critical role in retention and customer satisfaction. You will handle inbound and transferred calls, often supporting clients who are frustrated, uncertain, or exploring cancellation options. Through strong communication, empathy, and a consultative approach, you will help clients understand the value of their program and guide them toward continued engagement. The role combines customer service, relationship management, and sales-oriented problem solving in a fast-paced call center environment. You will also support account maintenance activities, ensuring accurate records, payments, and updates are properly managed. This position is ideal for a persuasive communicator who thrives on turning challenging conversations into positive outcomes and long-term customer relationships.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Loyalty Specialist based in the United States.

In this role, you will serve as a key point of contact for clients who are considering discontinuing their services, playing a critical role in retention and customer satisfaction. You will handle inbound and transferred calls, often supporting clients who are frustrated, uncertain, or exploring cancellation options. Through strong communication, empathy, and a consultative approach, you will help clients understand the value of their program and guide them toward continued engagement. The role combines customer service, relationship management, and sales-oriented problem solving in a fast-paced call center environment. You will also support account maintenance activities, ensuring accurate records, payments, and updates are properly managed. This position is ideal for a persuasive communicator who thrives on turning challenging conversations into positive outcomes and long-term customer relationships.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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