Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Are you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.Why Join Us?
✔ Hybrid Work Environment – Work both remotely and in the office, balancing flexibility with collaboration based on business needs. Typically, our Resource Specialist works 3-4 days from home and 1-2 days on-site per week. On-site location located in Newton, MA.
✔ Impactful Work – Help patients navigate essential services, ensuring they receive the care they deserve.
✔ Collaborative Team Environment – Work with dedicated healthcare professionals committed to patient-centered care.
✔ Opportunities for Growth – Develop your skills in patient advocacy, case management, and social services coordination.
What You’ll Do:
🔹 Assist patients with transportation arrangements for medical appointments and ongoing treatment.
🔹 Help locate affordable housing and accommodations for patients in need.
🔹 Research and maintain up-to-date community resource information.
🔹 Collaborate with social workers and community agencies to coordinate patient care.
🔹 Educate patients and families on available resources and how to access them.
🔹 Organize and distribute brochures, applications, and informational materials about support services.
Qualifications
Education: High school diploma required; Associate’s Degree in a related field preferred.
Experience: 2-3 years in healthcare, social services, or a related field preferred.
Bilingual Spanish strongly preferred.
Skills & Abilities:
Familiarity with community resources and social services
Strong communication, advocacy, and problem-solving skills
Ability to build effective relationships with patients and families
Strong organizational and crisis intervention skills
Ability to thrive in a fast-paced healthcare environment
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.35 - $25.28/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.