Housekeeping Dispatcher (Part-time)

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay!*

Come join our amazing Team at the Anderson Ocean Club, a luxurious 172 unit property on the shores of the Atlantic Ocean in beautiful Myrtle Beach! You’ll be working alongside approximately 100 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests- we can’t wait for you to join us!

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

What will I be doing?

As a Housekeeping Dispatcher, you will be responsible for the following tasks:

• Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
• Answers departmental multi-line phones.
• Dispatches all guest requests to the units.
• Maintains room status and other pertinent information in computer system.
• Coordinates with front desk any discrepancies in room status.
• Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
• Assists with departmental inventories, and scheduling shifts for team members
• Dispatching and supervising guest services calls through paging and computer systems
• Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
• Supervise late checkouts, VIP, Outstanding, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience
• High school/GED
• 2 + years of related experience
• Excellent computer skills