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Job Description
JSOC Site Support Specialist
Department: I.T. (Information Technology)
Employment Type: Full Time
Location: Cebu, PH
Description
We are looking for a JSOC Site Support Analyst to provide technical support both remotely and onsite. Responsibilities include troubleshooting IT issues, managing incidents, performing system maintenance, and assisting users. This role requires strong technical skills, problem-solving abilities, and excellent customer service in a fast-paced environment.
Key Responsibilities
- Provide remote technical support for hardware, software, and IT systems issues.
- Troubleshoot and resolve issues related to Windows OS, proprietary software, virtual desktops, and mobile OS.
- Manage incidents and document resolutions using request fulfillment and incident management processes.
- Perform system maintenance including software upgrades, hardware installations, and user account setups.
- Collaborate with IT teams to resolve complex issues and participate in relevant projects.
- Deliver excellent customer service and maintain accurate documentation of support activities and solutions.
Skills, Knowledge & Expertise
- Bachelor’s degree in IT, Computer Science, or related field.
- Certifications such as CompTIA A+, ITIL, or MCITP are a plus.
- Experience: Proven background in help desk or technical support, delivering excellent customer service.
- Technical Skills: Strong knowledge of Windows OS, networking, and IT hardware/software.
- Soft Skills: Excellent problem-solving, communication, and ability to work under pressure.
- This role ensures IT infrastructure efficiency with a mix of technical expertise and customer service skills.
Job Benefits
- HMO Day 1
- Paid Vacation Leaves
- Leaves Convertible to Cash
- Life and Accident Insurance
- Health Insurance
- Night Differential