Strategic Account Manager, Pharmacy Operations

Commercial Ownership & Portfolio Growth

• Own the P&L and commercial performance of assigned strategic accounts.
• Drive sustainable revenue growth, margin expansion, and long-term partner retention.
• Develop and execute Joint Business Plans (JBPs) to unlock incremental growth opportunities.
• Identify whitespace opportunities across assortment, pricing, promotions, and expansion.

Strategic Acquisition & Negotiation

• Identify and onboard high-value key partners aligned with company growth strategy.
• Lead complex, high-stakes negotiations to secure commercially viable, margin-accretive agreements.
• Structure partnerships that balance scale, profitability, and competitive positioning.

Executive Stakeholder Management

• Serve as the executive point of contact for senior partner stakeholders.
• Build high-trust, long-term strategic relationships that drive exclusivity and loyalty.
• Influence internal leadership and external partners to align on growth priorities and execution roadmaps.

Data-Driven Performance Leadership

• Forecast and manage monthly, quarterly, and annual revenue targets.
• Translate data into actionable commercial strategies across product mix, campaigns, and operational efficiency.
• Present performance insights and strategic recommendations to senior leadership.
• Proactively identify risks and implement corrective actions to protect targets.

Cross-Functional Leadership & Execution

• Lead cross-functional collaboration across Product, Marketing, Operations, Logistics, and Finance.
• Ensure seamless execution of campaigns, expansions, and operational improvements.
• Drive accountability across teams to deliver against commercial objectives.

Customer & Market Excellence

• Champion a customer-first mindset to enhance experience, reliability, and service standards.
• Leverage market intelligence and competitive insights to strengthen category positioning.
• Continuously optimize assortment, promotions, and pricing strategy based on performance data.

• Education: Bachelor’s Degree in Business Administration, Marketing, or a relevant field. An MBA is a plus.
• Experience: 4–5 years of proven experience in high-stakes account management, preferably within the pharmaceutical industry or a fast-paced e-commerce environment.

Industry & Technical Expertise

• Market Intelligence: Deep-rooted understanding of the Pakistani retail landscape, specifically the nuances of drug distribution, pharmacy chains and DRAP regulations.
• Digital Proficiency: Solid knowledge of the internet economy and e-commerce growth levers.
• Data Command: Highly data-driven with advanced proficiency in Microsoft Excel or Google Sheets (ability to perform trend analysis, forecasting, and performance tracking).

Strategic & Operational Mindset

• Process Excellence: Ability to perform root cause analysis on account churn or performance dips and the skill to build/optimize process flows to streamline the partner experience.
• Ownership: An acute sense of responsibility; you don't just manage accounts—you take full ownership of their P&L and long-term success.
• Attention to Detail: Rigorous focus on every step of the account lifecycle, from onboarding to complex contract negotiations.

Soft Skills & Leadership

• Relationship Mastery: Exceptional ability to build rapport with C-suite executives and key stakeholders.
• Proactive Leadership: A self-starter capable of leading independent projects and driving "win-win" strategic initiatives without constant supervision.
• Ambition: High energy and driven to exceed KPIs in a competitive, evolving market.