Motor Claims Handler

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them

As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance

We support millions of customers worldwide, helping them navigate life's uncertainties with confidence

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive

Job overview: Do you have motor claims experience

Have you worked within insurance

We're looking for organised, adaptable and reliable Motor Claims Handlers to join our Motor Trade team

You'll be logging new claims, answering inbound calls and dealing with inbound correspondence from customers, brokers and third parties

You'll liaise with multiple stakeholders regarding vehicle repairs, hire and storage, as well as solicitors and our internal underwriting team

Key responsibilities: Logging new claims and seeing them through to closure

Updating customers at all points of their claims journey

Investigating claims to make appropriate decisions regarding liability

Taking inbound calls from customers, third parties and solicitors

Identifying potential fraud indicators where appropriate

Working towards individual and team performance targets

Provide empathetic and professional support to customers during their claim

Building strong working relationships with brokers

Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers

You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future

Away from home means attending the office, visiting clients or attending industry events

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition

Working hours & shift pattern: You’ll work full time, 35 hours per week over 5 days

Induction & training: We have a comprehensive induction plan to set you up for success

For the first 12 weeks you'll join our training academy, where you'll be required to attend in the office Monday to Friday, 9am - 5pm

Your skills & experience: Experience in Motor Claims is essential

Property claims experience is preferable

Credit hire experience is preferable

Strong negotiation skills

Clear and confident telephone manner

Able to manage own time effectively

Self-motivated with a positive work ethic and attitude

Able to work well under pressure in a fast-paced environment

Adaptable to change and able to manage shifting priorities

Able to use different computer systems simultaneously

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years

How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge

For our support, please send an email to [email protected]

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. #LI-Hybrid