Supervisor (Environmental Services)

Position Summary

Responsible for overseeing the activities of the cleaning staff, ensuring that all public areas—including front-of-house spaces, food and beverage outlets, and designated back-of-house areas—are maintained to the highest standards of cleanliness

Primary Responsibility

• Always check personal hygiene and be well groomed in appearance
• Deliver courteous and attentive service to guests, responding promptly and effectively to inquiries, complaints, and requests.
• Organize, coordinate, and participate in the cleaning activities of all function rooms, restrooms, and lobby areas, ensuring high standards of cleanliness and presentation
• Properly manage all shift handovers, ensuring that cleaners are clearly informed of any outstanding tasks or necessary follow-up actions
• Conduct on-the job training to new staff. Ensure that they are familiar with house rules and regulations including safety procedures and security
• Manage special cleaning schedules for cleaners, ensuring tasks are clearly assigned and executed efficiently
• Maintain a logbook to document all necessary follow-up actions for the incoming shift
• Monitor the usage of cleaning materials and ensure sufficient inventory levels of cleaning supplies and chemicals are maintained
• Ensure that all cleaning equipment is properly maintained and in good working condition
• Ensure the use of appropriate cleaning methods and equipment for each task
• Develop and distribute monthly work schedules for cleaning staffs
• Plan and coordinate annual leave rosters to maintain optimal staffing levels
• Maintain good rapport with other departments to ensure the highest level of efficient service throughout the hotel
• Promptly address and resolve guest concerns to ensure satisfaction and uphold service standards
• Organize daily work assignments effectively, making necessary adjustments to staffing and schedules based on operational needs.
• Conduct daily inspections of all assigned areas, ensuring they are maintained to the highest standards
• Report any inadequacies to the Executive Manager
• Take prompt action to resolve conflicts or disputes among team members
• Motivate staff through recognition and positive reinforcement
• Comply with all hotel policies and procedures
• Perform other related duties as assigned by the superior

Requirements