Service Delivery Manager – Managed Services
Job Description
Your Soft Skills
- Confidence in yourself
- Open to learning and changing behaviors
- Can tell a story when presenting. You will need to do more than read slides during presentations.
- Have a high EQ (can read the room)
- Perform required reading and actively participate in the book club.
- Be trustworthy and trust your team members
- Proactive
- Humble
- Embrace change
- Passionate
- Positive attitude
- Be a team player
- Honesty
Education
- Bachelor’s Degree in Business, IT, or related field or equivalent experience
Certifications
- ITIL Foundations or higher certification is highly desirable.
Work Experience
- 5+ years of Incident Management, Problem Management, or Crisis Management experience required.
- Exposure to technology projects and project management.
Specialized Knowledge, Skills, and Abilities
- Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.
- Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System ) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.
- Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook
- ServiceNow and SharePoint experience is a plus.
- Ability to work independently and aggressively track incidents
- Excellent documentation skills and attention to detail
- Ability to communicate well with customers and co-workers
- Ability to work in a team environment
- Strong problem-solving skills
- Strong communication skills (written, verbal, and presentation)
Want to learn more about Infrastructure Services? Check us out on our platform: WWT Infrastructure Services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, dental, and vision care, onsite health centers, Employee Assistance Program (EAP), wellness program, virtual physical therapy, and nutrition and related motivational coaching.
- Financial Benefits: Competitive pay, profit sharing, 401k plan with company matching, life and disability insurance, tuition reimbursement
- Paid Time Off: PTO & holidays, parental leave, sick leave, military leave, bereavement
- Additional Perks: Nursing mothers benefits, voluntary legal, pet insurance, employee discount program
Diversity, equity, and inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes you. Be who you are at WWT!
WWT is an Equal Opportunity Employer.
Want to learn more about Infrastructure Services? Check us out on our platform: WWT Infrastructure Services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.
We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program and more!
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allIf you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.
The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.
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