Field Technician

PCG is seeking a Field Technician for its Corporate Information Technology operations based at our Branch office in Washington, DC. This individual will be responsible for the following duties:  Field incoming support requests (phone and tickets) Triage and resolve support requests as necessary Escalate advanced issues to appropriate team Maintain excellent records of work completed Perform tests validating resolutions provided Engage all tickets assigned within internal SLAs Manage, execute, and document project work Produce written Knowledge Articles Provide mentoring to IT Service Desk Technicians Perform advanced diagnosis of client devices and branch office equipment Travel to remote offices and execute onsite work Front costs associated with travel and onsite project work Effectively communicate and execute work while face-to-face with our operations business partners in their offices Self-directed engagement of support requests and projects Basic Requirements: Minimum 3 years of technical support experience  Must be able to provide steel toe boots Job function related Certification(s) such as: CompTIA Network+, Cisco CCNA, MCSA, etc. Intermediate understanding of structured cabling and equipment racking practices Ability to mentor Service Desk Technicians Basic understanding of Audio/Visual and conferencing solutions Intermediate software and Operating System troubleshooting ability Intermediate to advanced understanding of server/client relationship Intermediate administration of Active Directory Basic administration of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard Advanced client hardware troubleshooting Ability to execute remote and onsite/in person technical support Ability to determine equipment requirements and place orders Ability to organize, prioritize and execute project work both remote and onsite Ability to deploy Operating System images and install and configure common software Ability to complete data and profile migrations with high level of touch Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc. Ability to travel up to 25% of the time, fronting cost to be reimbursed Preferred Requirements: Local to the DC Metro area This role is not eligible for visa sponsorship.