Assistant Business Solutions Manager

Responsibilities: Elicit, analyze, and document business

, user stories, process workflows, risks, timelines, and communication plans for projects

Lead and motivate cross-functional project teams to deliver solutions on time, within scope, and within budget

Engage and influence stakeholders to secure necessary support, input, and alignment throughout the project lifecycle

Facilitate and chair project meetings, including design workshops, brainstorming sessions, and issue resolution discussions

Manage project closure activities, including financial reconciliation, documentation archiving, and post-implementation reviews

Provide clear and timely communication to all stakeholders regarding project progress, risks, issues, and status updates

Develop and execute test plans to validate that solutions meet business and functional

Analyze data to identify business challenges and opportunities for operational or strategic improvement

Deliver training and support to end users to ensure smooth adoption of new systems and processes

Monitor and evaluate the effectiveness of implemented solutions, providing recommendations for continuous improvement

Integrate

tracking into project plans to ensure measurable outcomes are monitored post-implementation

Ensure all project activities comply with internal policies, industry standards, and regulatory

Serve as the Product Owner responsible for the strategy, roadmap, and prioritization of enhancements for the EB system

: At least 3-5+ years of experience in business analysis, project management, or solution delivery

Good understanding of IT Infrastructure topics Strong stakeholder management, analytical, and communication skills

University degree or post graduate degree level Professional certifications such as PMP, PRINCE2, CBAP, or Agile/Scrum certifications

Experienced in managing insurance, projects Experience with digital transformation or system implementation projects in the insurance sector

Familiarity with Agile and Waterfall project methodologies

Knowledge of data analytics tools or techniques (e.g., SQL, Power BI)

Exposure to regional or cross-functional project environments

Knowledge of Quality Assurance About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee

provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an

employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our

(https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).