Client Success Manager
Job Description
In a Nutshell
Valve+Meter is in search of a Client Success Manager who is equal parts strategic thinker, team player, and relentless executor. In this role, you'll own the transformational growth of our clients by managing relationships, advocating for their success, and ensuring their marketing dollars drive measurable results.
You won’t just coordinate projects—you’ll lead, challenge, and grow them. You’re the bridge between our clients, our strategy, and our execution. You’ll become a trusted advisor, a driver of opportunity, and the go-to for insight, guidance, and action.
Why this Role Is Important
As an Account Marketing Manager at Valve+Meter, you're more than a liaison—you're a growth partner. You ensure every client has a dedicated advocate inside the day-to-day operations, while also helping them connect performance to bigger-picture business objectives.
You’ll work within our Client Success team to lead strategic initiatives, execute campaign reviews, and collaborate across departments to make sure client goals aren’t just met—they’re exceeded.
About the Role - Key Responsibilities
Serve as the primary point of contact and strategic partner for your client portfolio
Build and maintain strong client relationships built on trust, communication, and performance
Collaborate with internal teams to deliver integrated performance marketing campaigns
Execute and lead quarterly business reviews (QBRs) with client stakeholders
Monitor marketing performance, analyze client scorecards, and translate data into insights
Identify growth opportunities through upsell and cross-sell strategies
Advocate for strategic marketing decisions aligned with client business goals
Negotiate agreement renewals and support long-term client retention
Coordinate and facilitate client meetings (weekly, monthly, quarterly)
What You’ll Work With
Google G Suite (Docs, Sheets, Slides)
Wrike (Project Management + Time Tracking)
HubSpot (CRM)
Zapier (Automation)
Ninety (EOS Management)
What Valve+Meter Offers
Competitive base salary + performance bonuses
Excellent medical, dental, vision benefits
401(k) match + company-paid life insurance
Three weeks PTO, seven paid holidays, two paid service days
Fast-paced, growth-focused environment
Casual dress code + pet-friendly office
Hybrid or remote flexibility
About Us
We've named our practice Valve+Meter because the variables we can manage for our clients are the flow and cost of new business. The "valve" part of our approach manages the right rate of new business for our client’s operation, and the "metered" results we generate.
Core Values
Think: Focus. Find a way forward.
Love: Act in the long-term best interest of another.
Serve: Meet expectations. Go the extra mile.
Transform: Create dramatic change. Be irreplaceable.
Be Just: Be fair and transparent. Do no harm.