Onboarding & HR Support Specialist

Imagine360 is currently seeking a Onboarding & HR Support Specialist to join our Human Resources team! The Onboarding & HR Support Specialist plays a key role in delivering a smooth, welcoming, and organized experience for new hires from offer acceptance through their first several weeks of employment. This role supports both pre‑boarding (offer acceptance to Day 1) and onboarding (Day 1 and beyond), while also assisting with HR administrative projects and day‑to‑day support.

Position Location: 100% remote

Responsibilities include but are not limited to:

Pre‑Boarding Support (Offer Acceptance → Day 1)

• Serve as a primary point of contact for new hires once an offer is accepted

• Coordinate and track all pre‑boarding steps to ensure new hires are ready for Day 1

• Prepare, send, and monitor completion of required onboarding documents and forms

• Initiate background checks, verifications, and other pre‑employment requirements

• Partner with Talent Acquisition, HR, IT, and hiring managers to ensure systems access, equipment setup, and first‑day readiness

• Maintain accurate and timely updates in HR systems and onboarding trackers

• Communicate key timelines, expectations, and next steps to new hires in a clear, friendly, and professional manner

• Support the new hire preboarding process by preparing offer letters, coordinating background checks, monitoring required documentation, and maintaining communication with new employees to ensure all onboarding requirements are completed prior to their start date.

• Provide ongoing onboarding support to employees and managers during the initial stages of employment, helping address questions and ensuring a smooth transition into the organization.

Onboarding & New Hire Experience (Day 1+)

• Support day‑of‑hire onboarding activities, including orientation logistics and new hire communications

• Respond to new hire questions related to onboarding, systems, and general HR processes

• Ensure employee records and system access are properly set up and maintained post‑hire

• Support ongoing onboarding touchpoints (e.g., check‑ins, surveys, or follow‑up tasks)

• Help maintain onboarding materials, templates, checklists, and communications

HR Administrative & Ad Hoc Support

• Provide day‑to‑day administrative support to the HR team as needed

• Assist with employee data entry and updates in HR systems (e.g., job changes, status updates, documentation uploads)

• Help with audits, reporting, and basic tracking related to onboarding and employee lifecycle activity

• Support offboarding coordination for interns, temporary workers, or contractors as needed

• Support cross-functional HR projects related to process improvement, documentation, or employee experience as needed .
• Maintain confidentiality and accuracy when handling employee data and sensitive information

Required Experience / Education:

• Bachelor's degree in HR, Organizational Psychology, Business Administration, or related field.

• Proven experience in employee experience or engagement roles.
• Strong understanding of HR best practices and organizational culture development.

Skills:

• Excellent communication and interpersonal skills.

• Analytical mindset and ability to leverage data-driven insights.

• Passion for creating exceptional employee experiences.

• Strong organizational and project management skills.

• High level of empathy and ability to foster inclusivity.
• Proficiency in HRIS systems and employee feedback tools is a plus.

What can Imagine360 offer you?

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**