Job Description
WHAT YOU'LL DO
- Lead and manage the onboarding process for new and existing Japanese partners and customers, from initial engagement to successful deployment of Acronis cloud solutions.
- Provide expert guidance and technical assistance on product features, best practices, and integration strategies tailored to the Japanese market and customer needs.
- Conduct technical workshops, training sessions, and product demonstrations for partners and end-users, both remotely and on-site if required.
- Collaborate closely with Acronis sales, support, and product teams to address customer requirements, resolve technical challenges, and ensure customer satisfaction.
- Develop and maintain strong relationships with key stakeholders within partner organizations and customer accounts.
- Document onboarding processes, best practices, and customer-specific configurations.
- Gather feedback from partners and customers to contribute to product improvement and service enhancements.
- Act as a subject matter expert for Acronis cloud solutions within the Japanese market.
WHAT YOU BRING
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Fluent in both English and Japanese (written and spoken) is a mandatory requirement.
- Proven experience in a technical advisory, professional services, or solutions architect role, preferably within the cloud computing or cybersecurity industry.
- Strong understanding of cloud technologies, SaaS models, and IT infrastructure.
- Familiarity with data protection, backup, disaster recovery, and cybersecurity concepts is highly desirable.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
- Demonstrated ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
Please submit your resume and application in English
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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