Information Center Assistant Manager, MA or NH ONLY, Remote, Full-Time

The role is to manage, supervise, coach, and assist team members, including Information Center Specialists, Performance Leads, and Senior Specialists. Assist staff in providing members with service excellence utilizing DCU product and service knowledge and the principles of the DCU Way. Responsibilities include implementing strategies that team members can use to achieve a goal, delegating tasks based on each member’s strengths and skills and offering the training necessary to complete certain tasks.