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Billing Specialist, gTech Ads Customer Experience, Scaled Excellence
Posted 1 weeks ago
Job Description
- Become an expert on the Google Customer Solutions (GCS) small and medium business sales billing support experiences, including through continuous improvement programs.
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and sales teams.
- Develop and deliver an innovative menu of services at scale with a focus on operational excellence and AI-first services.
- Establish and own strong, seamless working relationships with the acquisition and onboarding and SMB growth sales teams.
- Identify customer trends and custom solutions, engaging directly with customers for the customer feedback to design and implement systemic changes to the case resolution experience, with a focus on Billing customer user journeys.