Incident Manager

incident manager root cause analysis Overseeing the incident management process and team members involved in resolving the incident. · Responding to a reported service incident, identifying the cause, and initiating the incident management process. · Prioritising incidents according to their urgency and influence on the business. · Producing documents that outline incident protocols such as how to handle major incidents and problems. · Collaborating with other teams to ensure that all protocols are diligently followed. · Logging all incidents and their resolution to see if there are recurring issues. · Adjusting the incident management process as required to ensure its effectiveness. · Commu