Supervisor

Overview It’s the right period to join the Missoni Family as we go through a rapid period of growth. We are currently seeking for a talented Supervisor for our Missoni boutique @ Bicester Village. Tied to the aesthetic innovation and technical invention that have always changed the identity of knitwear, Missoni is one of the best known, loved and recognized brands, and today is one of the best representatives of Italian fashion and design excellence around the world. Missoni is always looking for talented, enthusiastic individuals with a great passion for fashion who would love being part of a creative, fast growing and dynamic working environment. If you recognize yourself in this description and you are thrilled to be a member of the Missoni Family, you are the right candidate for us! We strive towards a sustainable future. In all we do, we have established determined and measurable targets throughout each aspect of our business, from purchasing to materials used to product promotion Responsibilities Act as a role model by providing an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Missoni history and heritage; Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business; Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales; Ensure all associates keep constant and effective communication with customers and provide the highest level of customer service; Capture meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ensure respect and proper implementation in merchandising, visual presentations, housekeeping Ensure cash control procedures are properly followed; Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break; Support the store manager in daily operations of the boutique; Accurately process all transactions, including the operation of Cash Register Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description. Qualifications 3+ years of sales experience preferably in a similar role or customer service setting; Passionate and knowledgeable about Fashion, Luxury and Art; Open-minded, lively, enthusiastic, optimistic, energetic; emphatic. Problem Solver; Good at Planning; Organizing and Controlling; Results Oriented; Flexible and Adaptable; Leadership & People Manager; Demonstrate knowledge in understanding, using and transferring key business metrics; Good at computer skills; Exceptional selling skills; Exceptional interpersonal skills Fast and agile learner; Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

3+ years of sales experience preferably in a similar role or customer service setting; Passionate and knowledgeable about Fashion, Luxury and Art; Open-minded, lively, enthusiastic, optimistic, energetic; emphatic. Problem Solver; Good at Planning; Organizing and Controlling; Results Oriented; Flexible and Adaptable; Leadership & People Manager; Demonstrate knowledge in understanding, using and transferring key business metrics; Good at computer skills; Exceptional selling skills; Exceptional interpersonal skills Fast and agile learner; Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Act as a role model by providing an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Missoni history and heritage; Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business; Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales; Ensure all associates keep constant and effective communication with customers and provide the highest level of customer service; Capture meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ensure respect and proper implementation in merchandising, visual presentations, housekeeping Ensure cash control procedures are properly followed; Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break; Support the store manager in daily operations of the boutique; Accurately process all transactions, including the operation of Cash Register Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.