Coordinator, Academic Records

Academic Records Oversight Support the integrity, accuracy, and maintenance of student academic records, including document review, processing, and archiving. Ensure compliance with institutional policies and regulatory requirements in all record-related activities. Case Management and Escalation Support Independently manage and resolve complex and escalated cases involving academic records, enrollment, registration, and grading. Provide guidance and support to student workers and unit specialists, assisting department leadership with issue resolution and decision-making across RRT functions. Systems and Operations Support Act as a liaison between the Office of the Registrar and technical support teams to address system functionality, updates, and process improvements related to records and enrollment systems. Records Management and Compliance Support and maintain student records retention practices, including reviewing, verifying, and maintaining documentation in accordance with institutional policies and quality assurance standards. Perform other duties as assigned, demonstrating flexibility and responsiveness to evolving operational needs within academic records and registrar services. Knowledge, Skills, and Abilities: Excellent attention to detail skills. Excellent written and verbal communication skills. Demonstrated ability to work well within a team and in group settings. Proven track record of the ability to work independently and efficiently. Workplace agility and adaptation skills when facing necessary change.