Lead Operations Clerk
Job Description
Lead Operations Clerk, part of the Operations Unit at Fitness and Recreation
The Lead Operations Clerk…
- Leads by example and is a mentor and role model to co-workers
- Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
- Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
- Must be energetic, outgoing, articulate and have good verbal and written communications skills
- Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
- Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
- Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
- Experience in sales processing, program registrations, member facility check-ins
- Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
- Provides support to fitness programmers and managers
- Ensures facility cleanliness and manages supplies in our fitness areas
- Assists with towel laundry services
- Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
- Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
Should be comfortable working on a computer, using various applications and able to multitask during peak times
Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
% of time | Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
75 | Yes | Customer Service & Operations
Responsibilities include:
|
25 | Yes | Administrative & Clerical Duties Responsibilities include:
|
Required Qualifications
- High school graduation and one year of related administrative experience; or an equivalent combination of education and experience;
- Customer service experience.
- Fitness & Recreation Customer Service Clerk experience
- Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct.
- Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Wear uniform including nametag
- Read, write, speak and understand English fluently
- Cash handling and shift deposit reconciliation
- Leadership skills or experience within a fitness center environment
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
Preferred Qualifications
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.
- Ability to make sound judgments.
- Knowledge of the UC systems, forms, policies, and structure.
- Knowledge of UCSF Fitness and Recreation
- Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.