Onsite AV Service Support Technician

How You’ll Contribute: The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.    What You’ll Do: Function as an AV support technician within a client site.  Collaborate successfully with Diversified team members and departments.  Provide supporting assists for end-user meetings/conferences/events.  Perform routine preventive maintenance of technical systems.  Resolve system/equipment faults discovered within systems.  Interface with others related to equipment faults and repair needs.  Collaborate with manufacturers/vendors to facilitate equipment repair needs.  Develop and manage an inventory tracking/recording mechanism.  Track/update repair needs, work duties, and events within ticketing systems.  Produce summary and detailed reports.    Work Environment: The technician will be provided a working area within an office/business environment. However, the role may often be called upon to support and perform work on systems located throughout the client’s building(s) and campus grounds. This may include walking great distances regularly, traversing up/down stairwells, working with hand tools, and/or electric power tools, and handling equipment weighing up to 50 pounds. Temperatures may vary within the physical environments. Stresses may arise related to system/equipment failures or difficult client interactions  What You’ll Bring: Education & Certifications: high school diploma or equivalent postsecondary education (degree, technical school) preferred   Required Skills/Qualifications: 1-3 years of commercial AV support, with video conferencing, unified communications, and collaboration platforms. Experience providing face-to-face client technical systems support Superior client relationship management Ability to manage stress in high-stakes situations Forward-thinking individual, with diligence and efficiency in multi-tasking Excellent communications and client service skills, with consistent follow-through Detail-oriented and technically savvy Desired Skills/Qualifications: AVIXA CTS certifications Biamp related certifications Crestron related certifications Networking/IT related certifications