Tele Strategic Expansion Manager

The Tele Strategic Expansion Manager leverages inside sales skill to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend. 

Planning (10 – 20% of time)

• Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting

Portfolio management (10 – 20% of time)

• Answer customer inquiries and bring in technical sales and product specialists to support technical implementation

Client solution (20 – 30% of time)

• Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives
• Use consultative selling skills to build trust and develop long-term partnerships

Business development (10 – 20% of time)

• Identify key client opportunities and handle client escalations, as needed
• Uncover growth opportunities, treat identified customers and achieve growth targets

Negotiate and close (20 – 30% of time)

• Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities
• Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)

Compliance (100% of time)

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Consultative selling

• Effectively identifies client needs to configure solutions that address client requirements and deliver value

Pipeline Management

• Ensuring appropriate follow up actions are taking place to move the sale cycle forward

Closing

• Overcomes objections and resistance to proposed solutions with key client decision makers

Influence & persuasion

• Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

Demonstrating value

• Proactively and consistently demonstrates the value of partnering with American Express

Results focus

• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes Preferred

• High learning agility
• Intellectually curious
• Collaborative and growth mindset
• Personal accountability
• Compliance focused

Experience

• Bachelor's degree preferred 
• Sales experience, 3 – 5 years minimum required
• Experience in a cold-calling environment a plus
• Experience in a highly-regulated industry highly preferred 
• B2B experience preferred 
• Experience using AI tools or technologies preferred 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.