L2 Messaging Support Engineer Proficient

3+ years L2 Messaging Admin (Microsoft)

3+ YoE with different Microsoft 365 services (Teams, Onedrive, Outlook,etc)

Experience with onprem and cloud services

Strong communication skills (very good+)

ITIL oriented troubleshooting

Provide technical Level 2 Support for server infrastructure across domain hardware, virtual systems (e.g., Vmware vSphere), & Windows server technologies

-Create, modify or delete user, shared, room, equipment or remote mailbox.

-Restrict or allow mailbox access.

-Create, modify or delete distribution lists.

-Create, modify or delete contacts.

-Check mailbox size via PowerShell.

-Recover a deleted mailbox and associate it with the desired user.

-Analyze proper functionality for Exchange web services via Microsoft Remote Connectivity Analyzer.

-Analyze proper functionality for Outlook connectivity via Microsoft Remote Connectivity Analyzer.

-Enable or disable mailbox audit logging for an individual mailbox.

-Create, modify, or delete journal rules to journal all messages sent from and received by the recipient.

-Enable or disable Exchange online archive for a mailbox.

-Put a mailbox on legal hold to preserve deleted items.

-Use the Microsoft Remote Connectivity Analyzer to validate the ActiveSync Autodiscover and Outlook Autodiscover connectivity is working properly.

-Run administrator role group report.

-Run mailbox litigation hold reports to keep track of the enabled or disabled litigation hold settings to a mailbox.

-Export administrator audit logs to discover who made changes to the organization, server or recipient configuration.

-Run message traces to track a message.

-Use the Microsoft Remote Connectivity Analyzer to test mail flow and MX record (Mail Exchanger DNS records) configuration.

-Check the quarantine section to remove or release messages that reside in the quarantine in the Exchange Admin Center (EAC).

-Put a mailbox on an in-place hold to preserve mailbox items.

-Export the results of a multi-mailbox search to an Outlook data file (PST).

-Export the content of the mailbox into an Outlook data file (PST).

-Import the content from Outlook data file (PST) to mailbox.

-Add or remove IP addresses in Connectors configuration.

-Add or remove IP addresses in Receive Connectors for Relay.

-Validate the email address domains are added to the tenant.

-Maintain and operate Azure Active Directory Connect application.

-Create, modify, or delete user accounts, such as the related permissions and required assigned services and licenses for Microsoft Office 365 online services and add-on services.

-Create, modify, or delete user accounts or reset the related password of a user account (not synchronized from active directory).

-Assign or remove user administrative privileges.

-Verify the service health in the Microsoft Office 365 online services portal.

-Verify the planned maintenance in the Microsoft Office 365 online services portal.

-Edit the organizations profile in the Microsoft Office 365 online services portal.

-Maintain organization's certificates required for the services.

-Provide third level support and administration for Microsoft Office 365 online services: Exchange Online, OneDrive for Business, License management, Teams.

-Maintain individual groups, group owners, group members and group settings.

-Maintain Office 365 groups configuration and permissions.

-Restore deleted groups or groups associated with a plan in Office 365 groups.

-Perform changes, updating the configuration and security policies for the Office 365 Collaboration Services.

-Maintain OneDrive for Business sync, share, and store functionality.

-Create OneDrive for Business usage and activity reports.

-Granting SharePoint access and permissions.

-Activating/deactivating SharePoint features.

-Creating new sites based on existing templates.

-Change site configuration settings.

-Maintain Teams federation with external domains.

-Assign and unassign user licenses based on their roles and needed features.

Advanced English 80-95%

Mexico (Remote), Colombia (Remote), India (Remote)