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Job Description
The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts.
- Ensures customer satisfaction levels are high with corporate accounts
JOB FUNCTIONS:
- Establishes and maintains relationships with customer accounts
- Responsible for maintaining a predetermined number of contracts/nursing homes
- Identifies and develops new business
- Prepares for and participates in trade shows, exhibits, and advertising campaigns
- Conducts in-service for customers, educating them in the use and application of Lincare equipment
- Initiates resolution to complaints from customers with the appropriate management
- Provides marketing information to management as requested and/or made available
- Inputs and maintains Lincare's Sales Tracking System and submit reports as requested
- Follows-up on lost-to-competition customers to identify problems with product or services and reports to management
- Assists in the preparation of sales forecasts
- Understands and provides information on pricing information and product information to customers
- Negotiates and submits agreements for review and approval
- May be required to set up new customers, as well as perform facility assessments
- Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning