Claims Director, Professional Liability

PRIMARY PURPOSE OF THE ROLE: To manage the technical and operational functions within assigned Professional Liability offices with 75 or more full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of a company office in the location where the manager resides; to manage the staffing and training needs, as well as staff development, career and succession planning; and to manage budget preparation and profit and loss management.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Oversees overall Professional Liability operations management for assigned locations.

• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.

• Establishes business plan with goals and objectives for the area and locations/offices.

• Monitors management reports relating to the area/office performance.

• Assists with the coordination of sales and client service efforts.

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience: Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years Professional Liability experience and four (4) years supervisory experience.

Skills:

• Strong technical claims knowledge

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Leadership/management/motivational skills

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiation skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

Work environment: When applicable and appropriate, consideration will be given to reasonable accommodation.
Physical: Computer keyboarding, travel as required
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.