Job Description
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
We are seeking a detail-obsessed and highly motivated QA Analyst to join our Sportsbook team.
As a Sportsbook QA Analyst, you will be the customer’s advocate. The eyes and ears ensuring every market, price, and offer that reaches our app is accurate, relevant, and compliant. Through continuous real-time monitoring, systematic checklist execution, and sharp pattern recognition, you will identify issues before they impact customers, escalate them quickly, and partner across the business to drive them to resolution.
The role requires close collaboration with teams across the business, including Trading, Content Operations, Event Control, Planning, and Product. You’ll work in a fast-moving environment, so strong organization and the ability to prioritize under pressure are essential.
Key Responsibilities
Daily Monitoring & Assessment
Perform real-time surveillance of sportsbook application functionality and content accuracy across all betting markets
Execute comprehensive daily QA checklists, systematically reviewing app features, content, and offerings
Test user experience flows like bet placement, promo activation and app navigation.
Proactively identify potential issues beyond standard procedures, recognizing patterns in recurring problems
Increase surveillance during major sporting events and tentpole windows, and provide post-release monitoring for new features and updates
Strategic Quality Assessment
Verify implementation of the Planning team’s content strategies and offerings
Challenge content plans when a customer-experience or strategy conflict arises, backed by real-time data
Recommend content prioritization adjustments based on live performance and customer behavior
Confirm all offered betting products are compliant and within regulatory requirements
Map the customer journey, identify pain points, and recommend user-flow optimizations
Documentation & Communication
Produce detailed daily QA reports with clear issue prioritization and customer-impact assessment
Escalate critical, customer-impacting issues to the appropriate teams immediately
Provide clear, actionable feedback to Trading, Content Operations, Product, and Tech teams
Maintain accurate records of all identified issues, resolutions, and resolution times
Support incident channel verification and sign-off processes