VIP Specialist - Events

What are we building?

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. We create legendary VIP experiences that extend beyond the App — bringing our players together through unforgettable in-person events rooted in sports, entertainment, hospitality, and world-class service.

Backed by the iconic Hard Rock brand and the Seminole Tribe of Florida, Hard Rock Digital blends gaming, sports, and entertainment to deliver VIP moments that feel exclusive, immersive, and differentiated.

What’s the position?

The VIP Event Specialist reports directly to the VIP Events Manager and plays a key role in the execution of in-person VIP events across markets. These events include marquee sporting events, watch parties, concerts, festivals, and other high-profile hospitality experiences.

This role is responsible for coordinating logistics, managing hospitality assets, supporting guest engagement efforts, and ensuring flawless on-site execution. The VIP Event Specialist works cross-functionally with VIP Operations, VIP Marketing, Omni Team, Partnerships, and VIP Retention and Acquisition teams to align event execution with broader engagement and revenue objectives.

Frequent travel and hands-on event support are required.

Responsibilities

Event Execution & Logistics

• Support the planning and on-site execution of VIP events including sporting tentpoles, watch parties, and entertainment-driven experiences.

• Coordinate venues, hotels, transportation, F&B, production elements, and guest logistics.

• Travel to event locations to provide hands-on operational support and ensure a premium guest experience.

• Maintain detailed event run-of-show documents, timelines, and execution checklists.

Cross-Functional Collaboration

• Partner with VIP Retention and Acquisition teams to align event guest lists with strategic engagement goals.

• Work closely with VIP Operations to ensure proper coding, tracking, and post-event follow-up.

• Collaborate with VIP Marketing and Omni teams to support branding, promotions, and integrated activations.

• Coordinate with Partnerships on sponsor integrations and on-site brand elements.

Guest Experience & Asset Management

• Manage hospitality inventory including tickets, credentials, gifting, and event materials.

• Assist with invitation tracking, RSVP management, and attendee reconciliation.

• Support VIP Account Managers and VIP Account Executives with guest communication and event preparation.

• Greet and engage guests on-site to ensure a seamless, high-touch experience aligned with Hard Rock standards.

Reporting & Performance Support

• Track event attendance and assist in measuring performance impact

• Support post-event recaps and insights in partnership with Analytics and VIP leadership.

• Ensure all documentation and vendor coordination aligns with internal compliance and financial processes.

Compliance & Brand Standards

• Exhibit conduct in accordance with Gaming Commission regulations and Hard Rock Digital policies.

• Maintain confidentiality regarding VIP guests and internal initiatives.

• Always promote positive guest and employee relations.