Director - Personal Shopping & Client Relations North America @MYTHERESA
Job Description
To support our Personal Shopping and Client Relations team we are searching for a Director Personal Shopping & Client Relations North America to be based in our New York office.
WHAT YOU WILL DO
Own the performance and growth of the Personal Shopping function across North America
Drive regional revenue targets, productivity, and contribution to overall e-commerce sales
Partner with leadership to align on strategy, targets, and expansion opportunities
Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.
Set clear KPIs and performance expectations, fostering a culture of accountability and excellence
Build and scale a best-in-class team to support continued growth
Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service
Ensure a seamless, elevated experience across all touchpoints
Act as a brand ambassador, representing Mytheresa’s standards of luxury and service
Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies
Optimize client segmentation, retention, and reactivation efforts
Identify opportunities to increase client lifetime value and repeat business
Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America
Partner with cross-functional teams to deliver elevated, revenue-driving experiences
Utilize activations to acquire, retain, and grow key client relationships
Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa’s global Personal Shopping strategy
Partner with Technology and Product teams to enhance clienteling tools and capabilities
Stay ahead of industry trends to continuously innovate the client experience
WHO YOU ARE
8–12+ years of experience in luxury retail, e-commerce, or personal shopping
Proven track record of leading high-performing, client-facing teams across a region
Deep understanding of the North American luxury client
Analytical mindset with the ability to translate data into actionable strategies
Exceptional communication and relationship-building skills
Passion for luxury fashion and delivering an elevated client experience
WHAT WE OFFER
Annual salary up to $200k+ bonus + clothing allowance
Paid time off
Special leave of absence
Language and e-learning courses
Staff discount of up to 30%
Discounted membership for selected sports platforms & gyms
Access to LinkedIn Learning
401K Plan
Medical & dental insurance
Life insurance
Long-term disability insurance
Medical leave family coverage
Social Day
Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.