Job Description
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The District Manager is responsible for the operational performance and people development of a group of restaurants within their assigned district. This role ensures consistent execution of Wingstop’s standards across all locations, delivering exceptional guest experiences, strong financial results, and full compliance with company policies and regulatory requirements.
Reporting to the Senior District Manager, the District Manager plays a critical role in developing General Managers, driving restaurant-level performance, and executing company initiatives at the field level.
Leadership & People Development
- Recruit, hire, coach, and develop General Managers to build high-performing restaurant teams
- Drive accountability and performance management through regular coaching, feedback, and performance reviews
- Identify and develop high-potential talent to support succession planning within the district
- Partner with General Managers to create and execute people development and staffing plans
- Provide guidance on employee relations, including corrective action, conflict resolution, and terminations
- Foster a culture of engagement, recognition, and accountability that reflects Wingstop’s values
- Ensure effective onboarding and training programs are consistently executed
Operational Excellence
- Ensure all restaurants consistently meet or exceed company standards for food quality, service, cleanliness, and safety
- Conduct regular restaurant visits to assess performance, provide coaching, and ensure brand standards are upheld
- Drive consistency by reinforcing operational processes, tools, and best practices
- Ensure compliance with all local, state, and federal regulations, including health and safety standards
- Partner with Facilities and Operations teams to maintain restaurants to company standards
- Communicate company priorities and updates clearly and consistently to restaurant teams
Financial & Business Performance
- Drive sales growth, profitability, and cost control across all restaurants in the district
- Analyze P&L statements and key performance metrics to identify trends and opportunities
- Partner with General Managers to develop and execute action plans that improve financial performance
- Monitor and optimize labor, food costs, and operating expenses to meet company targets
Set clear performance goals and hold teams accountable for results
Core Competencies
- Leadership & Coaching
- Talent Development
- Operational Excellence
- Financial Acumen
- Communication & Influence
- Results Orientation
WHAT YOU’LL NEED
- High School Diploma or GED required; Bachelor’s Degree preferred
- Must be 18 years of age or older
- Proficient in Microsoft Office (Word, Excel, Outlook) and adaptable to new systems
- Minimum of 8+ years of leadership experience in food service, retail, or restaurant operations
- At least 3+ years of multi-unit management experience overseeing multiple restaurant locations or a defined district
- Proven track record of driving sales, profitability, and operational performance
- Strong financial acumen with experience in P&L management, cost controls, and business planning
- Demonstrated ability to develop General Managers and build high-performing teams
- Working knowledge of labor laws, safety standards, and compliance requirements
- Excellent communication, coaching, and interpersonal skills
- Strong problem-solving and decision-making abilities
- High level of accountability, ownership, and results orientation
- Passion for hospitality and delivering exceptional guest experiences
- Ability to work a flexible schedule
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.