Customer Service Specialist- OCS

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Main Accountabilities
1. Product Consultation:
• Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs.
• Guide customers through the features, benefits, and specifications of different spectacle models, lenses, and accessories.
2. Order Status and Refund Inquiries:
• Assist customers with tracking their online orders and provide timely updates on delivery statuses.
• Address and resolve inquiries regarding refunds, exchanges, or returns, ensuring smooth processes and customer satisfaction.

Main Accountabilities
1. Product Consultation:
• Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs.
• Guide customers through the features, benefits, and specifications of different spectacle models, lenses, and accessories.
2. Order Status and Refund Inquiries:
• Assist customers with tracking their online orders and provide timely updates on delivery statuses.
• Address and resolve inquiries regarding refunds, exchanges, or returns, ensuring smooth processes and customer satisfaction.

Your ZEISS Recruiting Team:

Itishree Pani