Job Description
Position Summary
Technical Services Manager is responsible for serving as a key contributor of the overall commercialization effort for the ASP portfolio in Japan. The position is responsible for the development operational processes & execution of programs which include managing the implementation of marketing strategies and product commercialization to support revenue development and annual growth targets, tailored to ASP product & technical support requirements in Japan.
Duties and Responsibilities
• Develops and runs organization & operation processes/systems which can provide installation & after sales services to customers by managing internal Technical Service Team & collaborating with external service vendors
• Leads to improve field service qualities and contributes to improve products qualities by sharing GEMBA information to QA & R&D team
• Oversees parts inventory for the Technical Service, while working with global Technical Service Team & Demand Planning Team
• Learns and drives to adapt best practice from other markets and export local knowledge to other regions
• Responsible for communicating business related issues or opportunities to next management level
• Planning annual plans for business performance and Forecasting and promoting sales progress
Qualifications
Education:
Four-year degree in a business or engineering/technical discipline is required, MBA desired.
Years of Related Experience:
A minimum of 6 years of business experience of which at least half should be in sales, technical service or equivalent. Healthcare experience is preferred
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:
(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)
・Basic knowledge of instruments and electricity and understanding of repair industry
・Fluent in Japanese & Business level English
・Previous Leadership and line manager experience
・Project management expense
・Experience in Sales or Technical Service is required
・The ability to lead and influence as a manager or project leader is required as is the experience and knowledge to work in a matrix environment.
・Analytical expertise is required.
・Result driven and hands on work style
・Must have good communication and collaboration skills, be able to work in a team environment and be customer/market oriented.
・Generally good speaking, presentation and negotiation skills.
・Ability to be flexible and operate in a dynamic environment where functional resources can be limited.
Responsibility for Others and Internal Interactions
Must have good communication and collaboration skills, be able to work in a team environment and be customer/market oriented.
External Interactions
Collaborate with external service vendors to provide field service, send-back repair and call center services
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.