L1.5 eComm Support Engineer

Incident Management: Analize and respond to monitoring alerts, classify issues, and escalate them based on criticality. First and Second level Support: Diagnose application issues and collaborate with development, operations and client vendors for resolution. Incident Logging and Tracking: Document incidents in ServiceNow, ensuring proper traceability and timely resolution. Trend Analysis and Optimization: Identify recurring issues and propose improvements to enhance system stability and performance. Problem Management: Work on RCAs and provide long term solutions. 1 to 2 years of experience with AWS Level 2 incident monitoring and attention. L1.5 eComm Support Engineer