Supervisor - Payor Enrollment, Credentialing

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary
The Payor Enrollment Supervisor oversees the daily activities of the provider enrollment team, ensuring accurate and timely submission of enrollment and revalidation applications with government and commercial payors. This role provides direct supervision, assigns and monitors workload, and supports staff in resolving routine enrollment issues. The Supervisor ensures adherence to established procedures, tracks performance metrics, and escalates complex issues as needed to the Director of the department.

Job Responsibilities

• Oversee daily operations of the payor enrollment team to ensure timely and accurate processing of applications and revalidations
• Manage and monitor the department inbox, ensuring requests are reviewed, prioritized, routed appropriately and tracked
• Assign work and tasks to team members based on territory, volume, priority, and staff capacity
• Monitor team workload and productivity, making adjustments to maintain balanced distribution and meet deadlines
• Review enrollment submissions for accuracy and completeness prior to submission
• Provide guidance and support on routine issues
• Serve as a point of escalation for complex or unresolved enrollment issues, partnering with leadership as needed
• Track and report on basic performance metrics (e.g., turnaround times, backlog, error rates)
• Ensure adherence to established processes, payor requirements, and internal policies
• Collaborate with Market Access, Billing, and other internal teams to support efficient enrollment workflows
• Train new staff and provide ongoing coaching, feedback, and support to promote staff growth and development
• Assist in maintaining up-to-date process documentation and job aids

Required Qualifications

• High school diploma or equivalent
• 3–5 years of experience in provider enrollment, credentialing, or healthcare revenue cycle
• 3-5 years prior experience in a lead or supervisory role
• Working knowledge of government and commercial payor enrollment processes (e.g., Medicare, Medicaid)
• Experience managing multiple tasks, priorities, and deadlines in a fast-paced environment
• Strong attention to detail and accuracy in data entry and application submission
• Effective communication and interpersonal skills
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.

Preferred Qualifications

• Associate’s or Bachelor’s degree in healthcare administration, business, or related field
• Experience training, coaching, or mentoring staff
• Ability to review work, assign tasks, and monitor workload across a team
• Familiarity with provider enrollment systems (e.g., PECOS, Availity, or similar platforms)
• Experience tracking performance metrics or supporting reporting efforts
• Knowledge of credentialing processes and provider data management

Physical Demands

• Position requires sitting at a desk using a computer keyboard and monitor for extended periods of time.
• Crouching and bending may be required.
• Ability to lift up to 20 pounds.
• Majority of work is performed in a desk/cubicle environment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Conditions of Employment:  Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.