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Job Description
Job Id:
563
# of Openings:
1
Pay Range: $65,000 - $70,000 per year
Summary:
Under the direction of the Quality Control Manager, the Inventory Control Supervisor is responsible for supervising and coordinating the day-to-day activities of Inventory Control Associates and Customer Service Representatives. This role supports operational efficiency by ensuring inventory accuracy, quality standards, customer satisfaction, and compliance with company procedures while promoting a safe and productive work environment.
Under the direction of the Quality Control Manager, the Inventory Control Supervisor is responsible for supervising and coordinating the day-to-day activities of Inventory Control Associates and Customer Service Representatives. This role supports operational efficiency by ensuring inventory accuracy, quality standards, customer satisfaction, and compliance with company procedures while promoting a safe and productive work environment.
Essential Functions:
- Check specifications of materials loaded or unloaded against information contained in work orders.
- Estimate material, time, and staffing requirements for projects based on work orders, job specifications, and operational needs.
- Inform designated associates or departments of damaged, missing, or problematic items.
- Conduct and oversee inventory counts and inventory control activities as needed.
- Review work throughout operational processes and upon completion to ensure accuracy, quality, and compliance with company standards.
- Transmit and explain work assignments, procedures, and expectations to Inventory Associates.
- Review records and reports related to production, payroll, shipping, and inventory activities to verify details, monitor performance, and identify trends.
- Supervise Inventory Associates to ensure adherence to quality standards, productivity expectations, deadlines, and proper procedures while addressing errors or operational issues.
- Collaborate with associates and management to resolve operational and work-related challenges.
- Evaluate associate performance and assist with performance reviews and development planning.
- Assist in counseling associates regarding work-related concerns, professional growth, and career development opportunities.
- Assist with personnel actions including promotions, transfers, coaching, and disciplinary measures in accordance with company policies.
- Assess training needs and coordinate or provide training and instruction as necessary.
- Assist in resolving associate concerns, complaints, and formal grievances in partnership with leadership and Human Resources.
- Support customer service functions and assist with customer inquiries as needed.
- Oversee and support product recall processes and inventory-related investigations.
- Maintain a clean, organized, and safe work environment in accordance with company policies and safety standards.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications & Experience:
- Previous supervisory experience within a warehouse, distribution, logistics, or inventory control environment required.
- Minimum of three years of supervisory or warehouse experience preferred.
- Strong leadership and associate management skills required.
- Ability to perform operational tasks alongside associates and support more complex assignments when needed.
- Strong verbal and written communication skills required.
- Ability to work effectively in a fast-paced, deadline-oriented environment.
- Strong attention to detail and organizational skills required.
- Ability to communicate and collaborate effectively with associates, leadership, customers, and cross-functional teams.
- Strong interpersonal skills and sound judgment when interacting with associates and leadership.
- Demonstrated ability to mentor, coach, and develop associates.
- Receptive to feedback, professional development, and continuous learning opportunities.
- Ability to manage multiple priorities and tasks simultaneously while maintaining accuracy and efficiency.
- Strong customer service orientation with a high sense of urgency in meeting objectives and deadlines.
- Ability to utilize planning and time management tools effectively to support operational success.
- Proficiency with Microsoft Office Suite required.
- Experience using warehouse management systems, inventory tracking systems, and standard office equipment preferred.
Education & Certifications:
- High school diploma or GED required.
- Associate degree preferred.
Pay Range: $65,000 - $70,000 per year
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