Guest Relation Manager at Beach Lodge or Jungle Villa

As Guest Relation Manager of the Surf Spirit Retreat, you are the face of Surf Spirit on site and take on a central role in our team. As a point of contact for all guests and team members, you are always available - in close cooperation with the general manager - to answer questions, clarify concerns and ensure that the needs of our guests are met. You are the interface between our guests and the entire team. A central aspect of your position is responsibility for hygiene and cleanliness in all public areas of the retreat. You ensure that our guests always find a clean and pleasant environment in which they can feel comfortable. Other tasks may include organizing guest transfers and trips. It is important that you ensure a smooth process so that our guests can enjoy unforgettable experiences. You will also be responsible for checking in and checking out guests and ensuring a warm welcome and a personal farewell, always with a smile on your face. In close communication with the surf and yoga coaches, you ensure that all guests are satisfied and that their expectations are met. Should guests express concerns or requests, you are - in consultation with the General Manager - the person who forwards this information to the appropriate team members in order to implement necessary changes or improvements. In this role as Guest Relation Manager at Surf Spirit Retreat, you have a  responsibility in ensuring an unforgettable stay for our guests. You are responsible for ensuring that our guests always feel welcome and in good hands with us.

‍What we expect from you:
You...

• are 25 years of age or older
• are fluent in English
• can stay at least 5 months (Sri Lanka)
• set a good example & you are a good team player
• love being a host and the well-being of the guests is your top priority
• have a basic understanding of gastronomy, yoga and surfing (experience in hospitality sector is an advantage)
• have a basic understanding of hygiene and cleanliness
• you are an organizational talent with experience in a similar area (worked in similar positions before, organized events, etc.)
• can train and onboard new employees
• have strong social skills and being with people energises you more than it drags you down
• have a high degree of stress tolerance and can deal calmly, objectively and professionally with problems and hectic situations
• are solution-oriented and can solve problems independently
• can handle criticism and suggestions for improvement well
• have a positive and contagious appearance
• like to live and work in nature (Portugal)
• are familiar with traffic in Sri Lanka (or comparable countries) and have no problem driving scooters there (Sri Lanka)
• have a class B (international) driving license