We are seeking a highly organized and responsive Personal Injury Case Manager to manage a high-volume caseload from intake through resolution. This role involves preparing legal documentation, handling FOIA requests, communicating with clients, and coordinating between attorneys, insurance companies, and medical providers. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a fast-paced, technology-driven legal environment aligned with U.S. workflows.

**Key Responsibilities **Case Management

Manage a high volume of personal injury cases from start to finish. Act as the main point of contact between clients, attorneys, insurance companies, and medical providers. Track case progress and ensure timely completion of all milestones.

Legal & Administrative Support

Prepare legal documents for submission to insurance companies and opposing counsel. Draft and submit FOIA requests as needed. Prepare demand packages for submission to insurance carriers and/or opposing counsel. Print and organize medical records, bills, and supporting documentation.

Client Communication & Service

Provide high-level customer service via phone, email, and in-person interactions. Respond to phone calls and voicemails within a 24-hour turnaround time. Respond to emails promptly and professionally. Meet with clients in-office and provide case updates.

Documentation & Systems

Scan, upload, and properly index incoming mail and documents into the Case Management Database. Maintain well-organized, accurate, and up-to-date case files. Add and distribute incoming faxes within the system.

Financial & Case Resolution

Assist in resolving medical liens and outstanding bills with providers. Prepare and disburse settlement checks to clients.

Team & Office Support

Provide administrative and operational support to attorneys, office managers, and staff. Assist with daily and weekly operational tasks. Cover reception, mailroom, or other office roles when needed. Participate in miscellaneous projects as assigned.

Expectations

Highly responsive, organized, and adaptable to U.S. legal processes. Ability to manage multiple priorities in a high-volume, deadline-driven environment. Maintain strict confidentiality of sensitive information.

Skills & Qualifications Technical Skills

Basic to intermediate proficiency in Microsoft Excel and Outlook. Strong written and verbal English communication skills. High typing speed with strong accuracy in data entry. Comfortable working in a paperless, technology-driven environment. Ability to multitask and quickly shift priorities.

Soft Skills

Attention to Detail: Strong accuracy in documentation and data handling. Professional Communication: Clear, courteous, and effective interaction with clients and stakeholders. Time Management: Ability to prioritize workload and meet deadlines independently. Reliability: Dependable, proactive, and consistent in follow-through. Confidentiality: Discretion when handling sensitive client and legal information.

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