Engineer, Service
Job Description
Who we are:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
How you will do it:
Perform on-site servicing for Access System and CCTV/VMS (Video Management System) to maintain security uptime and compliance including troubleshooting, Preventive Maintenance (PM), Corrective Maintenance (CM), firmware/patching, backups and client support
Troubleshoot Controllers, readers, locks, cameras, NVR, storage and networks (PoE/VLAN/IP)
Close service tickets/reports within SLA (Service Level Agreement) upon completion of servicing
SLA response/resolution, First Time Fix Rate
Coordination with customer
What we look for:
Bachelor's degree in electrical & electronics or related field.
Fresh graduate or less than 1 year experience in service engineering with basic knowledge in building security system.
Able to read wiring diagrams, schematic drawings and IP networking basics