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Program Manager, Field Ops, Amazon Flex, Amazon Flex Field Operation
Tokyo, JPNPosted Today
FULL_TIMEremote
Job Description
[Japanese]
Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics（AMZL）部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。
私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは、経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったField Operations Program Manager（PM）を募集しています。
日本におけるPMは、Amazon Flexが、お客様の手元に届くまでの路上輸送および配達において、もっとも重要な「安全」をLeadし、お客様一人一人に確実に商品をお届けすることに貢献していただきます。PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。
自立の精神に富み、このサービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。非常に優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。
[English]
At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL), we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service, individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Field Operations Program Manager.
We are seeking a Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive the Safety environment, product utilization and service optimization within the Amazon Logistics world. Internally, this leader will work directly with the last-mile Delivery Stations and with functions that cut across the organization, including Safety team, technology, transportation, operations and customer service, to drive a great customer experience for our program.
The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An great bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.
____________________________________
[More Information]
・Department: Last Mile(AMZL)
・Job:Program / Project Management
・Location:Tokyo Office
Key job responsibilities
仕事内容：
AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります。
ドライバーセーフティの維持向上、業務オペレーションの標準化、デリバリークオリティの向上、デリバリーステーションの規模拡大に継続的に貢献します。
製品、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します。
理想的な応募者は、プログラムマネジメントもしくはオペレーション、もしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています。
Responsibilities include:
Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR and Operations
The ideal candidate will be able to demonstrate a proven, background in a program management or operational role within a highly operational and technology focused environment
A day in the life
Flex Field Operation Manager Daily Responsibilities
Flex Field Operation Managers serve as general managers of the Amazon Flex program in their regions, focusing on five core daily activities :
Safety & Driver Experience: Deep dive into daily and weekly delivery partner (DP) feedback to identify and resolve safety issues, monitor Voice of Driver (VOD) metrics to spot underperforming stations, and conduct frequent station visits to audit the driver experience firsthand.
Station Communications: Act as the first point of contact for delivery stations with a 1-business-day response SLA, address escalations and inquiries from station operators, proactively reach out to discuss exceptions and improvement opportunities, and attend regional daily business reviews (DBRs) and weekly business reviews (WBRs).
Metrics Analysis & Action: Perform daily deep dives on sites with out-of-tolerance metrics (Fill Rate, BWND, Delivery Honor Rate, VOD), conduct weekly performance reviews on key metrics (ROBL, Volume caps, Same Day PFSD DEA, P90 UTR Time), and drive implementation of corrective actions based on findings.
Policy & Process Compliance: Ensure delivery stations follow standard work and Amazon Flex policies, identify operational challenges impacting delivery partners, and drive either adherence to existing processes or recommend changes to standard work when needed.
Ad-Hoc Support: Handle experimental requests and special projects requiring deep regional knowledge or station leadership engagement, investigate complex issues like pool challenges affecting multiple business lines, and support station and business launches.
About the team
仕事内容：
AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります。
ドライバーセーフティの維持向上、業務オペレーションの標準化、デリバリークオリティの向上、デリバリーステーションの規模拡大に継続的に貢献します。
製品、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します。
理想的な応募者は、プログラムマネジメントもしくはオペレーション、もしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています。
Responsibilities include:
Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR and Operations
The ideal candidate will be able to demonstrate a proven, background in a program management or operational role within a highly operational and technology focused environment
[Japanese]Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics（AMZL）部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon
- Speak, write, and read fluently in Japanese
- Bachelor's degree in a relevant field or equivalent work experience
- Experience in English-language communication skills, both written and verbal
- Experience negotiating with internal and external stakeholders
- 2+ years of relevant work experience in a role requiring application of analytic skills to integrate data into operational planning or program management or SCM or similar field
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working in a collaborative team environment to deliver high-quality design solutions
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- MBAもしくは修士号
- テクノロジーに対する理解力及び文章、口頭での優れたコミュニケーション能力
- Master’s degree/MBA
- Excellent technical comprehension, and both verbal and written communication skills
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics（AMZL）部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。
私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは、経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったField Operations Program Manager（PM）を募集しています。
日本におけるPMは、Amazon Flexが、お客様の手元に届くまでの路上輸送および配達において、もっとも重要な「安全」をLeadし、お客様一人一人に確実に商品をお届けすることに貢献していただきます。PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。
自立の精神に富み、このサービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。非常に優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。
[English]
At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics (AMZL), we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service, individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Field Operations Program Manager.
We are seeking a Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive the Safety environment, product utilization and service optimization within the Amazon Logistics world. Internally, this leader will work directly with the last-mile Delivery Stations and with functions that cut across the organization, including Safety team, technology, transportation, operations and customer service, to drive a great customer experience for our program.
The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An great bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.
____________________________________
[More Information]
・Department: Last Mile(AMZL)
・Job:Program / Project Management
・Location:Tokyo Office
Key job responsibilities
仕事内容：
AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります。
ドライバーセーフティの維持向上、業務オペレーションの標準化、デリバリークオリティの向上、デリバリーステーションの規模拡大に継続的に貢献します。
製品、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します。
理想的な応募者は、プログラムマネジメントもしくはオペレーション、もしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています。
Responsibilities include:
Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR and Operations
The ideal candidate will be able to demonstrate a proven, background in a program management or operational role within a highly operational and technology focused environment
A day in the life
Flex Field Operation Manager Daily Responsibilities
Flex Field Operation Managers serve as general managers of the Amazon Flex program in their regions, focusing on five core daily activities :
Safety & Driver Experience: Deep dive into daily and weekly delivery partner (DP) feedback to identify and resolve safety issues, monitor Voice of Driver (VOD) metrics to spot underperforming stations, and conduct frequent station visits to audit the driver experience firsthand.
Station Communications: Act as the first point of contact for delivery stations with a 1-business-day response SLA, address escalations and inquiries from station operators, proactively reach out to discuss exceptions and improvement opportunities, and attend regional daily business reviews (DBRs) and weekly business reviews (WBRs).
Metrics Analysis & Action: Perform daily deep dives on sites with out-of-tolerance metrics (Fill Rate, BWND, Delivery Honor Rate, VOD), conduct weekly performance reviews on key metrics (ROBL, Volume caps, Same Day PFSD DEA, P90 UTR Time), and drive implementation of corrective actions based on findings.
Policy & Process Compliance: Ensure delivery stations follow standard work and Amazon Flex policies, identify operational challenges impacting delivery partners, and drive either adherence to existing processes or recommend changes to standard work when needed.
Ad-Hoc Support: Handle experimental requests and special projects requiring deep regional knowledge or station leadership engagement, investigate complex issues like pool challenges affecting multiple business lines, and support station and business launches.
About the team
仕事内容：
AmazonデリバリーステーションとAmazon Flexとの一義的な窓口となります。
ドライバーセーフティの維持向上、業務オペレーションの標準化、デリバリークオリティの向上、デリバリーステーションの規模拡大に継続的に貢献します。
製品、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署が関わる大規模かつ複雑なプログラムを主導します。
理想的な応募者は、プログラムマネジメントもしくはオペレーション、もしくはテクノロジー中心の環境におけるオペレーションでの十分な実績を持っています。
Responsibilities include:
Act as the primary liaison between Amazon Delivery Stations and the Trans new business Leadership team
Continuously look for improvements to standardize and drive at scale in all Amazon Delivery Stations
Lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR and Operations
The ideal candidate will be able to demonstrate a proven, background in a program management or operational role within a highly operational and technology focused environment
[Japanese]Amazonは、お客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics（AMZL）部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達すことで、誰でもが個人でビジネスを始めることができるようになります。Amazon
- Speak, write, and read fluently in Japanese
- Bachelor's degree in a relevant field or equivalent work experience
- Experience in English-language communication skills, both written and verbal
- Experience negotiating with internal and external stakeholders
- 2+ years of relevant work experience in a role requiring application of analytic skills to integrate data into operational planning or program management or SCM or similar field
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working in a collaborative team environment to deliver high-quality design solutions
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- MBAもしくは修士号
- テクノロジーに対する理解力及び文章、口頭での優れたコミュニケーション能力
- Master’s degree/MBA
- Excellent technical comprehension, and both verbal and written communication skills
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.