Quality Assurance Analyst

Overview About Business Unit: The Automotive Practice at Epsilon is a rapidly growing team, driving growth for major players in the automotive industry - from Original Equipment Manufacturers (OEMs) to dealerships across North America. Part of a 1,600-member multinational team, the practice provides the automotive world’s largest service reminder platform, alongside agency services and digital media solutions. A leader in the automotive space, the team supports over 50% of auto dealerships in North America and maintains relationships with over 280 million customers. Home to innovation and ground breaking technology, our Auto team leads the game in developing outstanding software and solutions for hyper-personalized digital marketing. Summary: The QA Analyst will be responsible for planning and accomplishing both manual & automated testing and improving overall quality assurance practices. The position requires strong Oracle database knowledge for the Data Services group of a complex rule based multi-channel marketing campaign platform that supports Fortune 100 companies. The position’s purpose includes, but is not limited to: Provide services to ensure quality, efficiency, and effectiveness of the testing effort. Work with the team to accomplish shared project goals. Design, develop and implement automated test cases and test scripts. Develop automated tests. Review test cases and procedures to ensure coverage of and conformance to business requirements. Complete testing as required according to test plan and project goals. Communicate testing progress and results in a timely and accurate manner. Review and continually improve quality assurance practices, including creation and update of documentation related to quality assurance processes and guidelines. Provide impact analysis and regression testing of software changes. Stay ahead of with technology, tools and software quality assurance practices and share knowledge with others. Support system patch or version upgrade Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Develop test plans and tools to thoroughly test Oracle software on Linux platform. Implement manual and automated tests and improve test coverage. Collaborate with developers, testers, project managers, business analysts and business users in conceptualizing, estimating, building, and testing new software applications and enhancements. Assist in defining software development project plans, including scoping, scheduling, providing time estimates for programming tasks and implementation plans. Assist in the definition, development, and documentation of software’s objectives, business requirements, deliverables, and specifications in collaboration with internal users and departments. Develop technical documentation to define the system components, development environment and implementation planning/strategies. Prepare and dispense work assignments, provide guidance, and/or review the work of other team members. Collaborate with QA team to define test cases, metrics, and resolve questions about test results. Recommend business process flow improvements and clearly communicate problem/resolution process to project management. Perform root cause analysis (RCA) Work with multi-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of multi-functional issues. Recognizes and identifies potential areas where existing policies and procedures associated with development require improvement and helps in the process improvement activity. Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management Qualifications Tester with 5-9 years of experience required. Excellent skills in Oracle PL/SQL Hands-on experience on testing Unix Shell scripts Experienced in handling large volumes of data – for ex: dealing with tables that occupy hundreds of GBs. Excellent in impact-analysis and root cause analysis. Good experience on Automation Testing, Knowledge of various automation tools Experience with API & Web Services testing Proven analytical and problem-solving abilities with ability to anticipate and avoid problems. Experience in performance testing, application monitoring and support of production applications with distributed teams. Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment. Strong communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences. Ability to design and build flexible and extensible systems with focus on code reuse and generation. Experience in identifying the test strategy, test scenarios for back-end of systems. Preferred qualifications Educational Bachelor’s degree (BE/BTech) in Computer Science, or equivalent Technical Experience working with Git / TFGS or any other Version control systems. ADO preferred. Experience in Informatica PowerCenter 10 Experience in automotive marketing and/or CRM applications preferred. Knowledge of database architecture and best practices for Oracle SQL and PL/SQL Non-Technical Good Analytical and problem-solving skills. Ability to diagnose and troubleshoot problems quickly to maintain operational stability. Motivated to learn new applications and domains. Possess appetite for learning through exploration and reverse engineering. Strong time management skills. Ability to take full ownership of tasks and projects. Behavioral Attributes Team player with good interpersonal skills. Good verbal and written communication. Possess Can-Do attitude to overcome any kind of challenges. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Tester with 5-9 years of experience required. Excellent skills in Oracle PL/SQL Hands-on experience on testing Unix Shell scripts Experienced in handling large volumes of data – for ex: dealing with tables that occupy hundreds of GBs. Excellent in impact-analysis and root cause analysis. Good experience on Automation Testing, Knowledge of various automation tools Experience with API & Web Services testing Proven analytical and problem-solving abilities with ability to anticipate and avoid problems. Experience in performance testing, application monitoring and support of production applications with distributed teams. Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment. Strong communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences. Ability to design and build flexible and extensible systems with focus on code reuse and generation. Experience in identifying the test strategy, test scenarios for back-end of systems. Preferred qualifications Educational Bachelor’s degree (BE/BTech) in Computer Science, or equivalent Technical Experience working with Git / TFGS or any other Version control systems. ADO preferred. Experience in Informatica PowerCenter 10 Experience in automotive marketing and/or CRM applications preferred. Knowledge of database architecture and best practices for Oracle SQL and PL/SQL Non-Technical Good Analytical and problem-solving skills. Ability to diagnose and troubleshoot problems quickly to maintain operational stability. Motivated to learn new applications and domains. Possess appetite for learning through exploration and reverse engineering. Strong time management skills. Ability to take full ownership of tasks and projects. Behavioral Attributes Team player with good interpersonal skills. Good verbal and written communication. Possess Can-Do attitude to overcome any kind of challenges.

Develop test plans and tools to thoroughly test Oracle software on Linux platform. Implement manual and automated tests and improve test coverage. Collaborate with developers, testers, project managers, business analysts and business users in conceptualizing, estimating, building, and testing new software applications and enhancements. Assist in defining software development project plans, including scoping, scheduling, providing time estimates for programming tasks and implementation plans. Assist in the definition, development, and documentation of software’s objectives, business requirements, deliverables, and specifications in collaboration with internal users and departments. Develop technical documentation to define the system components, development environment and implementation planning/strategies. Prepare and dispense work assignments, provide guidance, and/or review the work of other team members. Collaborate with QA team to define test cases, metrics, and resolve questions about test results. Recommend business process flow improvements and clearly communicate problem/resolution process to project management. Perform root cause analysis (RCA) Work with multi-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of multi-functional issues. Recognizes and identifies potential areas where existing policies and procedures associated with development require improvement and helps in the process improvement activity. Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management