Customer Services Coordinator

We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary. 

We are looking for Customer Services Coordinator to join our team at Bobcat. 

As a Service Coordinator at Rushlift, you will provide efficient coordination of engineers and service schedules, ensuring customer satisfaction through accurate logging, communication, and timely resolution of service issues.

We’re looking for someone who:

• To answer and log customer breakdowns and defects on the operating system
• Ensure all data is accurately recorded and communicated to relevant stakeholders
• Prioritise, allocate and distribute work to the Field Service Engineers
• Ensure job completion within customer SLAs and internal KPIs
• Organise and adjust service schedules as required
• Co-ordinate follow up work and ensure timely resolution
• Prepare repair quotations and estimates
• Order parts in collaboration with engineers and the parts department
• Manage and distribute work to sub-contractors as necessary

What sets you apart:

• A good knowledge of IT is essential.
• Ability to multi-task efficiently is a requirement
• Good communication skills are essential
• Experience of dealing with customers and providing excellent customer service
• Problem solving skills are essential with the ability to adapt quickly

What you get in return:

• Contributory Pension Scheme
• Enhanced Parental Policies
• 23 days holiday (excluding bank holidays), rising by one day with each third completed year
• Life Assurance of 2x salary
• On-site parking
• Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.