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Googler Experience Operations Specialist, People Experience
Posted Today
Job Description
- Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations to an exceptional standard.
- Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with global and regional process owners.
- Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
- Represent the user, surfacing relevant user feedback to process owners. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
- Develop deep expertise in the systems supporting HR operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.