Sales Floor Supervisor - Alliance Town Ctr

General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution

You will train and develop associates to execute sales building programs.

Primary Responsibilities:

• Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns
  

  Models and holds team accountable for outstanding customer service
  

  Actively listens to customer issues to resolve problems
  

  Maximizes sales and service by ensuring staff is scheduled appropriately.

• Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution
  

  Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process
  

  Promote company merchandise strategy and identifies local opportunities to drive sales
  

  Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.

• Omnichannel - Trains, mentors and coaches all associates at jcp.com
  

  Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders
  

  Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods
  

  Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.

• Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates
  

  Responsible for the Specialty associate training and care/protection plans
  

  Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes
  

  Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale
  

  Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.

• Team Development - Teaches, trains and coaches associates
  

  Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions
  

  Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,

• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies:
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:

Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices

Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives

Encourages others and their self to stretch beyond current capabilities

Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements

Uses the growth mindset by seeing change as an opportunity to learn and grow.

Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals

Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts

Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace

Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level

Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions

Creates a culture of development by coaching and teaching others

Aligns goals, processes, and culture to create momentum and champion a One Team approach.

Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs

Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions

Develops positive and inclusive relationships across the organization

Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals

Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action

Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.

Drives Results: Demonstrates a sense of urgency to act decisively and quickly

Establishes aggressive goals and takes appropriate risks to achieve results

Shows confidence when challenged and will do the right thing even when it's hard

Strives to achieve excellent results by creating a culture of continuous improvement.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match

All associates are eligible for an associate discount on JCPenney merchandise

For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year

All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families

With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value

JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico

In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement

Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $19.00/Hr -USD $23.75/Hr.