IT Workplace Administrator

Job Description:

Location: Milan, Italy (Office-based)
Type: Full-Time
Reports to: Head of Regional IT Workplace - EMEA

About the Role

As our IT Workplace Administrator in the Milan Office, you will be a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region.

You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption.

Key Responsibilities

• Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and escalate complex issues within the Global IT Team to ensure timely resolutions.

• Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers.

• Asset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.

• System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.

• Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.

• Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff.

• System Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business.

• Support existing AKTG properties, as well as other regional properties such as river boats.

Experience & Qualifications

Essential Skills:

• Technical Proficiency: Deep knowledge of Windows OS and the Microsoft Office 365 Suite.

• Identity Management: Hands-on experience with Active Directory account management.

• Mobile Management: Proven experience managing iOS and Android devices in a professional environment.

• Communication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users.

• Operational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail.

Personal Attributes:

• A desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships.

• Process Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working.

• Hybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease.

• Adaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset.

Why Join Us?

You will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations.

Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.