Clinic Practice Assistant II
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join Our Team at Our New Weymouth Location!We're excited to be opening a brand-new office in Weymouth and are looking for a dedicated team member to help us launch this location successfully. Prior to the office opening, candidates must be willing to complete training at other nearby sites.
About the Role
As a Clinic Practice Assistant II, you'll play a vital role in creating a positive experience for our patients while helping ensure the smooth day-to-day operation of our practice. This position combines customer service, scheduling, administrative support, and coordination responsibilities in a fast-paced healthcare environment.
You'll serve as a key point of contact for patients, providers, and team members, helping to keep appointments, records, and communications organized and running efficiently.
What You'll Do
Welcome and assist patients, creating a friendly and professional experience from check-in to check-out
Schedule appointments and maintain accurate scheduling records
Answer incoming calls, assist with routine inquiries, and direct messages appropriately
Support patient registration, documentation, and medical record management
Process forms, scan documents, and ensure patient information is accurately maintained in the electronic medical record
Coordinate the collection of medical records, laboratory results, and other patient information as needed
Assist with billing-related activities, including collecting co-payments when required
Manage incoming mail, faxes, and other correspondence
Support providers and clinical staff by handling messages related to prescription refills, prior authorizations, test results, and patient inquiries
Prepare and maintain schedules, forms, reports, and other administrative documents
Serve as a resource for scheduling, registration, and billing systems, providing guidance and support to team members
Assist with more specialized scheduling functions, including provider schedule management and procedural or surgical scheduling, as needed
What Makes You Successful
Strong customer service skills and a passion for helping patients
Excellent organizational skills with the ability to manage multiple priorities
Attention to detail and commitment to accuracy
Strong verbal and written communication skills
Ability to work independently while collaborating effectively with a team
Comfort learning and navigating multiple healthcare systems and technology platforms
If you enjoy helping others, staying organized, and being part of a collaborative healthcare team, we'd love to hear from you!
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
2-3 years of administrative/office experience required
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable)
Remote Type
Work Location
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.