Quality Supervisor

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary

The Digital Planning (DPS) Quality Supervisor is responsible for leading, developing, and supporting the Quality Team to ensure the highest standards in digital treatment planning quality, customer satisfaction, and process compliance. This role oversees the daily performance of Quality Control Specialists, drives continuous improvement initiatives, ensures alignment with global quality requirements, and acts as the main point of escalation for complex quality matters.

The position is based in the Costa Rica office and reports directly to the Clinical Manager.

Key Responsibilities

Team Leadership & People Development

· Provide daily supervision, coaching, and performance management for the DPS Quality team.

· Ensure adequate resource planning, workload balancing, and coverage for all quality activities.

· Support onboarding, ongoing training, and upskilling of QC Specialists.

· Conduct regular 1:1s, performance reviews, and development discussions.

· Promote a high-performance Player-Learner culture of ownership, accountability, and continuous improvement.

Quality Oversight & Governance

· Oversee the execution of all quality control activities from policy to operational implementation.

· Ensure full compliance with global and local quality standards, regulations, and protocols.

· Act as the main escalation point for complex quality issues, customer complaints, or product failures.

· Approve or validate critical quality decisions, especially for high-impact Customers.

Process Improvement & Data-Driven Management

· Analyze quality performance metrics, identify trends, and drive root-cause investigations.

· Define and update quality KPIs, ensuring consistent tracking, reporting, and improvement actions.

· Lead quality improvement projects in collaboration with Operations, Clinical, and Engineering teams.

· Coordinate cross-functional initiatives for process capability, validations, and testing sessions.

Customer & Stakeholder Communication

· Provide structured weekly and monthly quality reports to leadership and key stakeholders.

· Support Clinical Education and Customer Success teams with insights for corrective actions and training initiatives.

· Ensure timely and professional communication for all quality-related escalations.

Compliance, Documentation & Standards

· Maintain and update quality procedures, WI/SOPs, and documentation for audits or inspections.

· Ensure all team members follow protocols and maintain a high level of documentation accuracy.

· Lead internal quality audits and prepare the team for external audits when applicable.

Additional Responsibilities

· Represent the Quality function in cross-functional meetings.

· Support strategic planning for future quality capability development.

· Perform additional tasks as assigned by the Clinical Manager.

Qualifications

Required

· Bachelor’s degree in a relevant field.

· Minimum 6 years of experience in Digital Orthodontic Treatment Planning, with at least 2 years in a senior, lead, or supervisory role.

· Strong understanding of quality systems, standards, and digital orthodontic workflows.

· Proven ability to analyze data, identify trends, and implement effective corrective action.

· Excellent communication skills (written and spoken), including the ability to present to senior stakeholders.

· Advanced proficiency in Microsoft Office and competence in data reporting tools.

· Ability to work under pressure, manage multiple priorities, and make decisions independently.

· High level of professionalism, ownership, and problem-solving capability.

· Fluent in English.

Preferred

· Experience leading teams in a fast-paced production or medical device environment.

· Knowledge of process validation, capability studies, and continuous improvement methodologies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.