Public Area Attendant - Part Time
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role
Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Our Front Office team creates exceptional first impressions and memorable guest experiences from the moment our guests arrive. We are now looking for a welcoming, professional, and service-driven Lobby Attendant to join our team.
As a Lobby Attendant, you will play an important role in maintaining the appearance, atmosphere, and smooth operation of the hotel's lobby and public areas. You will be a visible presence for our guests, providing assistance, anticipating needs, and ensuring every arrival and departure reflects the renowned Four Seasons standard of luxury hospitality.
What you will do
Welcome guests warmly and provide directional assistance throughout the hotel
Maintain the cleanliness, presentation, and organisation of the lobby and public spaces
Support the Front Office and Concierge teams with guest requests and enquiries
Assist with luggage handling and guest arrivals when required
Monitor lobby activity and proactively identify opportunities to enhance the guest experience
Ensure public areas are stocked with appropriate guest amenities and collateral
Report maintenance issues and coordinate with relevant departments to ensure prompt resolution
Engage with guests professionally and courteously, creating memorable interactions
Uphold Four Seasons standards of luxury, professionalism, and service excellence
What you bring
Previous experience in hospitality, guest services, or a customer-facing role preferred
Exceptional interpersonal and communication skills
A friendly, approachable, and professional manner
Strong attention to detail and a passion for delivering outstanding service
Ability to work independently and as part of a team
Confidence interacting with guests from diverse backgrounds
A proactive attitude and willingness to assist wherever needed
Flexible availability, including weekends and holidays
What we offer
Excellent Training & Career Development opportunities
Four Seasons employee travel programme
Be part of creating exceptional guest experiences at a world-renowned luxury hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty, including fruits, coffee/tea throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit
Employee recognition programmes