Customer Service Representative – Administrative

We are seeking a Customer Service Representative – Administrative to support our customers and internal teams across the (MENA) region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.

You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.

We are seeking a Customer Service Representative – Administrative to support our customers and internal teams across the (MENA) region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.

You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.

Success in this role is commonly measured by:

First response time and overall resolution time

Quality and accuracy of case documentation

Customer satisfaction feedback (CSAT) and complaint handling quality

Ticket backlog management and follow-up consistency

Adherence to policies, scripts/processes, and service standards

Administrative accuracy (data quality, report timeliness, document compliance)

 

This role offers clear development pathways, depending on performance and interest, including:

Senior Customer Service Representative / Team Lead

Customer Experience (CX) Specialist

Office Administrator / Operations Coordinator

Sales Support / Account Coordinator

Quality Assurance (QA) or Training Specialist

 

We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.