Account Manager

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

To drive sales and business growth in assigned hybrid markets by managing key accounts, identifying new opportunities, and working closely with distribution partners, architects & designers (A\&D), and end customers to secure specifications. The role focuses on:

·       Strategic accounts and opportunity management

·       Sales through distribution partners

·       Promoting the brand’s strengths in design, performance, and sustainability

·       Executing market-specific promotional activities

The ultimate objective is to consistently achieve or exceed sales and profitability targets while ensuring long-term growth and market leadership in carpet tiles, rubber, and LVT segments.

 

The key responsibilities include but are not limited to:

1. Strategic Business Development and Sales Leadership:

• Proactively identify and convert high-potential opportunities within target segments, while nurturing and expanding existing customer relationships.
• Own and drive a robust sales pipeline with accurate forecasting and disciplined opportunity management.
• Lead the end-to-end sales process—from lead qualification to closure—ensuring a seamless and consultative customer experience.
• Deliver compelling product presentations and demonstrations that clearly articulate differentiated value and solution fit.
• Lead commercial negotiations to craft mutually beneficial agreements that align with both customer needs and business goals.
• Build strong engagement with procurement leaders, PMCs, and architects to influence specification and win project mandates.
• Collaborate effectively with distributor teams and internal stakeholders to shape winning strategies for key pursuits.
• Confidently manage complex RFPs and large-scale project bids with clarity and precision.

2. Key Account Management and Customer Advocacy:

• Build strong partnerships with key accounts by positioning yourself as a trusted advisor and solutions partner.
• Serve as the single point of contact, ensuring responsiveness, reliability, and continuity of engagement.
• Conduct regular strategic account reviews to uncover new needs, elevate service delivery, and identify upselling/cross-selling potential.

• Act as the voice of the customer internally gathering insights and influencing product development and service improvements.

3. Distribution Channel Enablement and Influence:

• Provide strategic direction and hands-on support to distributor partners to amplify market reach and effectiveness.
• Drive alignment through consistent product messaging, training, and capability-building for distributor sales teams.
• Guide distributors in prioritizing high-impact opportunities and accounts, offering insights on customer needs and buying behavior.
• Lead the planning and execution of impactful marketing engagements and specification activations within the design community.

4. Market Intelligence and Commercial Strategy Execution:

• Stay ahead of market dynamics by continuously scanning competitive activity, industry shifts, and customer trends.
• Translate market insights into actionable sales strategies that sharpen value positioning and differentiate our solutions.
• Support strategic planning through deep understanding of customer expectations and evolving industry needs.

5. Cross-Functional Collaboration and Stakeholder Alignment:

• Act as a bridge between sales and internal functions—marketing, operations, customer support—to ensure flawless execution of client deliverables.
• Collaborate with global and regional counterparts to share market intelligence, best practices, and strategic learnings.
• Participate in product and sales enablement initiatives, staying current on offerings and equipping yourself to lead in customer conversations.

6. Commercial Performance and Business Reporting:

• Consistently achieve or exceed assigned revenue and profitability targets, contributing to the region’s growth ambitions.
• Maintain disciplined documentation of customer engagements, project status, and pipeline health via CRM platforms.
• Deliver structured performance reporting and insights to senior leadership, along with data-driven recommendations for course correction or acceleration.

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.