Creator Support Specialist - Trust & Safety, Customer Support

About the Creator Safety & Support Team Creators are the soul of TikTok - and our Creator Safety & Support Team ensures they feel safe, supported, and celebrated every step of the way. We deliver high-touch, personalized support that helps creators navigate the platform confidently and continue doing what they do best: sharing meaningful content with the world.

In this role, you’ll work with content of all types, including everyday creator inquiries and potentially sensitive safety-related material. You’ll be part of a team that takes pride in protecting our community while delivering exceptional creator-first service.

Role Overview As a Creator Support Specialist, you’ll be the frontline experience for TikTok’s creator community. This is a high-energy, multitasking-heavy role where you will toggle between multiple systems, manage live chats, emails, and tickets, and deliver fast, accurate, compassionate solutions.

You will:

• Provide white-glove support to our high-value creators across multiple communication channels
• Master TikTok’s internal and external systems to diagnose issues quickly
• Navigate safety-related concerns with clarity, care, and confidentiality
• Collaborate with cross-functional partners to drive resolutions and elevate support processes
• Represent TikTok with empathy, patience, and a deep understanding of our creator experience

This is a role for someone who thrives on fast-paced work, loves solving puzzles, and finds joy in helping creators feel heard and supported.

Responsibilities

• Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages
• Navigate multiple dashboards, tools, workflows, and SOPs simultaneously
• Stay up-to-date on policy and product changes to provide real-time accurate guidance
• Collaborate with internal partners to escalate issues, create solutions, and improve creator experiences
• Contribute to ongoing projects that strengthen safety, efficiency, and community trust

Minimum Qualifications

• 2+ years experience in customer support or user-facing service role
• Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom)
• Strong multitasking ability and comfort working across multiple systems/tools
• Excellent written communication skills
• Experience delivering exceptional service through email or chat
• Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently

Preferred Qualifications

• Familiarity with internet culture, creator behavior, and social trends
• Experience supporting users in a digital or creator-focused environment