Customer Service Representative

Job Description:
We are seeking a dedicated Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.

• Resolve customer issues efficiently and professionally.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure timely solutions.

• Provide feedback and insights to improve service processes and customer satisfaction.

 

Qualifications:

• High school diploma or equivalent; post-secondary education is a plus.

• Proven experience in customer service or related roles.

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and CRM systems.

 

Benefits:

• Competitive salary: $54,000 – $58,000 per year.

• Opportunities for professional growth and career development.

• Skills development and training programs.

• Supportive and inclusive work environment.

• Full-time position with standard working hours.