Front Office Manager

Overview:  · To work closely with Director of Rooms, Assistant Front Office Managers and       staff to ensure maximum Front Office operating efficiency. Responsibilities: · Handle all training with associates to ensure Omni Standards. · Communicate with all department managers on continuing basis. · Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. · Be very familiar with the hotel computer system for training maintenance and trouble shooting. · Complete weekly supply inventories to ensure adequate pars of such. · Complete rate discrepancy report and make needed changes. · Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. · Prepare group information sheets. · Complete check-out with balance report. · Complete credit check daily. · Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. · Assure knowledge and training of Marketing Programs of company and hotel. · Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications: · Previous luxury hotel experience strongly preferred within Guest Services or Front Office · Previous Front Office Leadership experience required. · Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. · Ability to stand for the entire scheduled shift. · Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. · Knowledge of Property Management Systems and related computer programs · Strong knowledge of Microsoft Office Software